About us
We’re Faronics, A leading infrastructure solution and service provider for a broad range of clients in a variety of industries including the public and private sector by delivering business objectives through provision of new generation of IT services. We know that there is no one solution that will suit every organization. That is why, regardless of business size, or industry sector, we work with our clients to define and implement service-orientated solutions designed to meet their individual business needs.
Be it providing IT consultancy, building a robust network or managing a fully outsourced IT solution, we deliver with an unrivalled commitment to customer service and satisfaction. From our customer service centre and offices throughout the UAE we provide a new generation of IT Services. Within Faronics, we believe that anything is possible. Our aim is to challenge convention by delivering tailored services aligned to changing business demands.
Faronics is a part of Netexpress which is a member of Dubai Police Department of protective systems
Our Mission and Vision
To provide our valued clients tailor made solutions resulting in Positive Business Growth & Profit. To deliver beyond the expectations of our Customers with aim for Overall efficiencies
Our Values
• Transparent and honest dealing
• Maintain long term and healthy relationship
• Proactive approach
Managed Services:
Faronics provides support via phone, email, site visits and remote access.
Managed Support: Managed Support service is designed for customers who don’t have an expert in-house IT support function, with ‘full support’. we take complete responsibility for our customer's overall IT requirements, managing day-to-day IT services, providing long-term advice regarding IT-related business issues, and delivering exceptional value.
Call in Support: Businesses who don’t have an expert, in-house IT function, but who still require additional expertise and input on a regular basis. Some clients see us as an additional flexible resource, working in partnership with the in-house IT support team and supplementing IT operations
Infrastructure Optimization: Delivering greater results with fewer resources is difficult, especially if you’re managing time-consuming manual processes or systems that don’t work together. At times, you may find yourself asking, “Am I getting everything I can out of my existing infrastructure?”
Faronics Infrastructure Optimization solutions can help you consolidate, eliminate, automate and upgrade your IT environment to ensure you’re maximizing the value of your IT investments. Our Infrastructure Optimization solution is more than applying technology in a logical sequence. Many products and tools are available to help automate manual processes, but Faronics provides an end-to-end service, taking the time required to gather critical details for planning and design as well as best practices implementation.
IT Infrastructure Relocation: Are you planning an office relocation, move or just expanding your office due to business growth? We can help.
Faronics offers infrastructure relocation services that include planning, design and installation of data and voice network infrastructure at new office premises. We have the skill set, expertise and most importantly experience to support and assist you with businesses office relocations. We will develop a plan for the relocation of your telephone/voicemail system, computers, servers, network, data/voice wiring and other telecommunications equipment.
IT Project Delivery: Faronics team has the necessary depth and breadth of experience with current and emerging technologies to help your organization successfully implement your IT projects. Exposure to numerous industries and technologies not only assists us in understanding your business challenges but allows us to identify new opportunities.
With a focus on creating client value and building long term trusted business relationships, Faronics has been the partner of choice for implementing hundreds of IT projects.
Core IT – Telecom Infrastructure: Post Sales Support: 20 Years of obsessive focus on solutions delivery and customer support.
Quality Products: All equipment & technologies offered go through a proof of concept including local regulatury approval
Professional Installation: Our Team of Enginiers & Technicians are fully trained to perform quality Installation
Best of Breed: Products Fortune 500 Products for all critical equipment
Physical Security: We design and maintain complete physical security systems including CCTV - ACCESS CONTROL – INTRUSION DETECTION SYSTEM. The ever evolving physical security threats to companies, employees, infrastructure and assets present unique challenges to organizations worldwide. At Faronics, we expertly address physical security and operational risk issues by employing a holistic approach, encompassing all aspects of a client’s operations. With their wide range of experiences and expertise, our physical security professionals provide support for all facets of an effective security program, including: security engineering and design,s threat assessments, close protection, surveillance, information and data security and crisis management, business continuity services.
We help clients reduce their exposure to threats and protect employees and assets by helping to identify gaps in existing physical security programs and by recommending improvements and enhancements to facilities, policies, procedures and technology.
Experience: Having worked with clients from numerous industries, Faronics has a tremendous depth of knowledge and experience in many fields of physical security including Academic, Government, Healthcare, Hospitality, Transportation, and Utility/Energy.
Since 1992, Faronics has been providing IT infrastructure design and network cabling installation for Fortune 1000 clients and government clients all over the UAE. Over the years, our flexibility and reliability has enhanced our reputation as a "can-do" company. Our quality has kept clients coming back. Most of Faronics business comes from referrals by existing clients.
Diverse knowledge in Technology Integration, End-to-End Installation & System Integration
• IP Telephony, Gigabit Networking, Secured Wireless, VPN, FW Professionally certified team
• Internet Servers, DNS, Routing, Microsoft Exchange Services, Turnkey integrated solutions from multiple manufacturers
• Servers and PC Workstations, Established post Installation service plans
Obsessive Focus on Quality & Testing, You Get Experience & Stability
End-to-End system integration and testing, 20+ years of rock-solid experience in UAE
Obsessively customer focus Commitment to quality
Working towards long term customer relationship, Stellar customer reference list
You Get Convenience, You Get Aggressive Action
Breadth of product and service offering, Flexibility and fast moving
Single point-of-responsibility for all Data, Personal attention
Ease of logistics & scheduling, Proven can-do attitude
Faronics Information Technology Services, 115 Moosa Group Building, Oud Metha Road, Dubai, P.O.Box 103798, UAE, Tel: +971 (0) 4 4020100, Fax: +971 (0) 4 4020150, Direct +971 (0) 4 4020100, Email: support360@faronics.ae